BHS

 Welcome to the Blake House Surgery Website

Our aim is to provide friendly, personal health care which combines the traditional values of General Practice with evidence based modern medicine, and we welcome new patients to the surgery.

If you wish to register you can do so on-line, or by calling into the surgery and completing the appropriate forms.

You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments. 

We are always looking to improve our services so please fill in our patient survey or leave some feedback on our Contact details page or our Facebook page

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Blake House Surgery Coronavirus Update

Thank you for your kind messages of support. This is an extraordinary time for all of us and with many challenges still to come. Please continue to reach out to each other in positive ways and as a surgery, and a community, we will face the Winter period with strength and solidarity.

The Blake House commitment to excellence of care and service provision requires that we evolve our working practices in line with NHS advice and guidance around Covid-19. Please respect the need for NHS services to be as safe as possible. Please be polite and courteous to our staff always. We are extremely busy and working hard to meet your needs.

Please refer to the following updates:

We continue to operate GP telephone triage.

We are acutely aware that this is disappointing to many of you, but this system vastly improves our infection control capabilities, protecting you and our staff. Those patients that need to be seen will be booked appropriately by the consulting GP. Telephone appointments aim to be completed between 9-3pm, recognising that this is not always possible due to on-the-day emergencies. If your call is not urgent for the same day you will be booked into the next available routine telephone appointment slot. There are 2 GPs on a Monday and Friday and only 1 GP Tues, Wednesday and Thursday.

E-consults.

This is a fast and efficient online service to treat and triage patients remotely. You can use the E-consult for a variety of problems including acute ailments, prescription requests, sick note requests, referral questions and many more. Please feel encouraged to use the E-consult and we will respond to these within 48 hours.

Nurse/Health Care Assistant appointments.

Our excellent team continue to be able to meet all nurse-led care demands. You must attend the surgery alone unless you have a carer.

Flu Clinics.

We are now booking in for flu clinics, give us a call to book in if you are among the vulnerable groups, including people over 65 years of age, pregnant woman and those living with an underlying health condition, such as:

Chronic Respiratory diseases

Chronic Heart Disease, such as heart failure

Chronic Kidney Disease

Chronic liver disease

Diabetes

Chronic Neurological conditions, such as Parkinsons disease

Spleen problems, for example sickle Cell disease or if you have had you spleen removed

A weakened immune system as the result of conditions such as HIV or AIDS, or medicines such as steroid tablets or chemotherapy

Being seriously overweight (a BMI of 40 or above)

Coronavirus symptoms

If you or someone you live with have symptoms associated with coronavirus, including a new continuous cough, high temperature, flu-like symptoms, change in taste or smell, then stay at home for 10 days. Do not attend a GP surgery, hospital, or pharmacy. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.

eConsult

The surgery is currently experiencing very high telephone call volumes. We would ask you to kindly review whether your call is urgent for the same day and if it is not, then please use our eConsult forms.

Did you know that you can also use this form for medicines enquiries or blood test enquiries? You can also attach your photographs to this for review. The GPs can then screen your message and decide on the next step in your patient pathway.

https://econsult.net/

Please take a look at the below video. This gives a quick run through of eConsult and how to use it.

eConsult is a way to contact your own NHS GP practice online, for free, anywhere and anytime you have access to the internet, quickly and safely.

Please be aware we may ask for this to be completed on behalf of the doctor.

North Dartmoor Primary Care Network The practices in the network are Okehampton Medical Centre, Chagford Health Centre, Moretonhampstead Health Centre and, as of 1st August 2020, Blake House Surgery. Our clinical director is Dr Emma Chapman, GP partner at Okehampton medical Centre.

We work together to try to improve services for all of our patients by working with local healthcare partners as well as community, voluntary and statutory services.

We provide additional services for our patients such as a pharmacist, social prescribers, first contact physio service and a free counselling service for our patients. We also provide Improved Access evening and weekend appointments to all the PCN patients.

 

 

For more information about the PCN or if you have any questions or comments please email Kiran Bakhshi, Management Partner, Okehampton Medical Centre Kiran.bakhshi@nhs.net

 

If you are interested in being referred to one of our additional services please contact your practice in the usual way.

 



 

(Site updated 12/10/2020)
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