Appointments

!! IMPORTANT - PLEASE READ

A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.

 

Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

 

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

 

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

eConsult

The surgery is currently experiencing very high telephone call volumes. We would ask you to kindly review whether your call is urgent for the same day and if it is not then please use eConsult by clicking on the image opposite.

Did you know that you can also use this form for medicines inquiries or blood test inquiries? You can also attach your photographs to this for review. The GPs can then screen your message and decide on the next step in your patient pathway.

Appointments On The Day

The majority of appointments are telephone triage bookable ‘On The Day’ and are released at 08:30 on any given day.  Please ring in as near to 08:30 as possible to take one of these daily appointments as they are usually filled quickly. If doctor wishes to see you after the telephone consultation, you will be given the appointment in the afternoon.

Prebookable Appointments

Routine appointments can be pre-booked and can be for any non urgent consultations and medication reviews. If doctor wishes to see you after the telephone consultation, you will be given the appointment in the afternoon.

Internet Appointments

Currently suspended due to Covid-19

There are a number of 'Internet Appointment’ slots available to book your GP appointment which can be booked in advance if you have access to our SystmOnline Services.  If you don’t have access at present but would like to book appointments online or order your repeat medications online, please ask at reception for a username and password.

Appointments - General Information

The surgery is open from 08:30 for booking appointments by phone.

Our appointments are for 10 minutes each.

Please book a separate appointment for each member of the family wishing to see the GP.

In line with government’s extended hours policy we offer GP and Nurse appointments on Saturday mornings approximately once a month. 

ATTENTION - re telephone consultation request

Should your request be urgent, please DO NOT make the request through this system and please ring us on 01409 231628

Any requests through the website, including any telephone requests are checked periodically and not constantly manned. You will be offered the next routine slot available with the doctor. You may wish to use the eConsult system where your query will be reviewed within 48 hours, see above for more info.

Home Visits

This will currently be triaged over the telephone with the doctor due to Covid-19

Home visits are only for those who are unable to get to the surgery e.g. the housebound or those too ill to attend. It is far better for you to be seen in the surgery as the doctor has use of all the facilities that are available on the surgery premises, so please try to get to the surgery whenever possible.

If you need a home visit, please try to make the request before 10.00am and give the receptionist as much detail as possible to help the doctor, who may not be your own doctor, to determine priorities. Remember that our receptionists are fully trained in the rules of confidentiality.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.